Missy - Missed Call Recovery

Missy catches the calls that didn't connect and recovers the booking before the customer dials a competitor.

What Missy does. When an inbound call doesn't connect, Missy texts the caller back fast to re-engage them and book the job — recovering revenue that would otherwise go to the next shop.

How Missy talks. Quick and apologetic-but-confident — "sorry we missed you, let's get you booked."

What Missy can do. Detect a missed/abandoned inbound call, text the caller, qualify the need, and book or route the appointment.

What Missy can't do. Missy won't handle calls that did connect, won't quote complex pricing, and won't promise availability your board can't support. Anything past a routine booking gets handed off.

When Missy hands off. A complex job, an emergency needing live dispatch, or a customer who wants a person routes to your team. Escalation path is set per account. For how escalation works and how to reach a person, see Escalation Failure.

Customizable vs. fixed. Set per account: how fast she follows up, message wording, which missed-call types she covers, and suppression. Fixed: she stays in the missed-call-recovery workflow and writes outcomes to ServiceTitan.